Telesales Associate

TELESALES ASSOCIATE Outbound calling · Qualification · Conversion — across all four verticals About My Safe Spaces My Safe Spaces is more than a startup — it's a movement to make mental wellbeing accessible, measurable, and human. My Safe Spaces is an AI-powered mental wellness platform delivering measurable wellbeing outcomes across four verticals — Schools (SWISS: Student Wellness and Institutional Safety Standards), Personal, Workplace, and Professional development. We combine human clinical expertise with technology, applied research through SWISS Labs, and CPD-accredited learning to support students, individuals, working professionals, and the institutions that serve them. The Role We are hiring a Telesales Associate to open conversations, qualify interest, and turn it into demos, sign-ups, and enrolments across all four verticals. This is a phone-first role: you will work a daily call list of cold, campaign, and inbound leads, follow up relentlessly, and keep the pipeline clean and current in the CRM. We're looking for someone articulate, resilient, and well organised, who can hold a warm and credible conversation about mental wellbeing without ever pushing. You will work closely with the Sales Managers and vertical heads, who own the closing conversations you set up. The role is based in Gurgaon (preferred) and offered on a full-time basis, with part-time considered for the right candidate. Where You'll Work — The Four Verticals Schools — SWISS (K-12 & institutions) - Outbound calls to principals, counsellors, and administrators; qualify interest and book discovery calls and demos for the sales team. Personal (Individuals) - Convert trial users, campaign leads, and platform enquiries into paid subscriptions; win back lapsed users. Workplace — CREW (Corporate teams) - Outbound to HR, People, and CSR contacts; qualify interest in employee wellbeing programs and workshops. Professional — ELEVATE (Practitioners & learners) - Fill cohorts — call enquirers, drive enrolment, chase incomplete applications, and follow up on re-enrolment. What You'll Do Outbound calling & prospecting - Work a daily call list — cold, warm, campaign, and inbound leads — and meet agreed dial, connect, and conversion targets. - Deliver the My Safe Spaces pitch clearly and consistently in English and Hindi, adapting it to principals, HR heads, practitioners, or individual users. Qualification & handover - Qualify need, decision-maker, budget signal, and timeline before passing anything on. - Book discovery calls and demos for the Sales Managers and vertical heads, and hand over clean written context so nothing is asked twice. Conversion & follow-up - Close lower-ticket sales directly where authorised — individual subscriptions and ELEVATE seats. - Run structured follow-up sequences: chase drop-offs, incomplete sign-ups, expiring trials, and lapsed renewals. CRM & pipeline discipline - Log every call, outcome, and next step in the CRM the same day; keep lead stages and contact data accurate. - Report daily and weekly numbers to your manager, and say plainly what is working and what is not. Ethical selling & duty of care - Sell wellbeing honestly — no pressure tactics, no clinical claims, and no promises of therapeutic outcomes. - Recognise when a caller is in distress, stop selling, and follow our escalation and signposting protocol. - Respect consent, TRAI telemarketing and Do-Not-Disturb rules, and obligations under India's Digital Personal Data Protection Act (DPDPA), 2023. Voice of the market - Feed objections, pricing pushback, and competitor mentions back to marketing, product, and the vertical heads. General - Perform other duties as assigned in support of the mission, the programs, and the growth of My Safe Spaces. What We're Looking For Required - Minimum 1 year of outbound telesales, inside sales, or tele-calling experience with a target attached to it. - Fluency in English and Hindi, with a clear, confident, and warm telephone manner. - Comfort with volume and rejection — you can make a high number of dials a day and sound as good on the fiftieth call as the first. - Good organisation and CRM discipline; comfort working in a remote, digital-first, cross-functional team. Considered an Advantage - Tele-calling or inside sales into schools, colleges, or EdTech. - Experience selling courses, memberships, or subscriptions rather than one-off products. - A Bachelor's degree in Business Administration (BBA) or a related field. - Experience in a startup or scaling environment. - Familiarity with the mental health, wellness, or K-12 / higher-education landscape. - Proficiency in a regional Indian language for institutional and regional calling. How You Work - Resilient and consistent — you work the list every day, not only on the good days. - Articulate and empathetic, able to earn trust with a stranger in the first thirty seconds. - Honest and coachable — you take feedback on your calls and change what you do on the next one. What We Offer - Fixed monthly compensation plus a performance-linked incentive on qualified meetings and conversions. - Product training, call coaching, and tested scripts across all four verticals. - A visible path into Sales Manager and Customer Success roles as the team scales. - A fast-scaling, mission-driven environment. - Based in Gurgaon, with remote-friendly working. To Apply Send your CV and a short note about your interest in the role to careers@mysafespaces.org. Please tell us what you have sold on the phone, the targets you carried and what you actually delivered against them, and the languages you work in. Indicate part-time or full-time. My Safe Spaces is an equal-opportunity employer. We welcome applicants of all backgrounds and are committed to a safe, inclusive workplace.