Customer Success Associate

CAREERS · CUSTOMER SUCCESS Customer Success Associate Onboarding · Support · Relationships — across all four verticals ENGAGEMENT Part-Time or Full-Time LOCATION Gurgaon (preferred) VERTICALS Schools · Personal · Workplace · Professional REPORTS TO Vertical Heads LEVEL Individual Contributor About My Safe Spaces My Safe Spaces is more than a startup — it's a movement to make mental wellbeing accessible, measurable, and human. My Safe Spaces is an AI-powered mental wellness platform delivering measurable wellbeing outcomes across four verticals — Schools (SWISS: Student Wellness and Institutional Safety Standards), Personal, Workplace, and Professional development. We combine human clinical expertise with technology, applied research through SWISS Labs, and CPD-accredited learning to support students, individuals, working professionals, and the institutions that serve them. The Role We are hiring a Customer Success Associate to help our customers get real value from My Safe Spaces and stay with us. Working as an individual contributor under our vertical heads, you will onboard new accounts, coordinate day-to-day support, drive engagement, and help with renewals across all four verticals. We're looking for someone organised, articulate, and empathetic, who is at ease with customers and colleagues alike and turns customer signals into action. The role is based in Gurgaon (preferred) and offered on a part-time or full-time basis. Where You'll Work — The Four Verticals Schools — SWISS K-12 & institutions. Onboarding and support for school and network accounts; help drive certification renewals. Personal Individuals. Engagement, support, and retention for individual subscribers on the platform. Workplace — CREW Corporate teams. Day-to-day support for corporate clients; coordinate workshops and ongoing programs. Professional — ELEVATE Practitioners & learners. Learner and cohort support — completion, satisfaction, and re-enrolment. What You'll Do Onboarding & implementation - Support onboarding for new institutional and individual customers across the verticals; help build implementation plans, timelines, and success checklists. - Ensure a smooth handoff from sales to live use, so customers reach value quickly. Adoption & engagement - Drive product adoption and ongoing engagement through regular check-ins and account-health monitoring. - Flag at-risk accounts early to the relevant vertical head. Customer support & coordination - Handle day-to-day customer queries and coordinate timely, empathetic resolution. - Maintain accurate records in the CRM and keep stakeholders informed. Renewals & expansion (support) - Support retention and renewals; surface expansion opportunities — additional campuses, verticals, or tiers — to vertical heads and sales. Voice of the customer - Relay customer feedback to product, content, and engineering to improve our AI tools and content. What We're Looking For Required - Minimum 1 year of relevant experience in a customer-facing role — customer success, customer support, customer coordination, or account management. - Strong communication and stakeholder skills; calm and empathetic under pressure. - Good organisation and CRM discipline; comfort working in a remote, digital-first, cross-functional team. Considered an Advantage - Experience working with educational institutions or EdTech in customer-facing roles — customer support, customer success, or customer coordination. - A Bachelor's degree in Business Administration (BBA) or a related field. - Experience in a startup or scaling environment. - Familiarity with the mental health, wellness, or K-12 / higher-education landscape. - Proficiency in a regional Indian language for institutional relationships. How You Work - Organised, proactive, and outcome-driven — you follow through to resolution. - Empathetic and articulate, building trust quickly with very different audiences. - Collaborative and coachable, comfortable turning customer signals into action. What We Offer - A part-time or full-time role with exposure across all four verticals. - A fast-scaling, mission-driven environment. - Based in Gurgaon, with remote-friendly working. - Compensation commensurate with experience. To Apply Send your CV and a short note about your interest in the role to hr@mysafespaces.org. Please highlight any experience with educational institutions or EdTech, and indicate part-time or full-time. My Safe Spaces is an equal-opportunity employer. We welcome applicants of all backgrounds and are committed to a safe, inclusive workplace.